CAN MY CUSTOMER REJECT THE SHIPMENT?
WHAT MUST MY CUSTOMER DO TO PROPERLY REJECT?

It is important to understand your obligations as well as rights as a shipper. A shipment cannot be rejected if it is either:

  1. Unloaded (except for the purpose of inspection), or
  2. Diverted during transit

Both such actions constitute acceptance. For proper cause, your buyer may reject a shipment by providing a prompt and proper notification to you, the shipper. The PACA defines timeliness in rejecting a shipment as:

If you want to contact the U.S. Department of Agriculture’s Perishable Agricultural Commodities Act program office, you will have to update your contact information.  According to the Packer, the PACA National License Center has moved to USDA Headquarters in Washington, D.C. The center’s direct phone line is (202) 260-8556, and fax is (202) 260-8575. Staff e-mails remain the same as does the general e-mail at PACALicense@ams.usda.gov. The offices are now located with the USDA’s Dispute Resolution Branch and the Investigative Enforcement Branch.

Tom Oliveri

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