Straight from Tommy O

Frozen loads (partial or full) can potentially be one of the most perplexing issues to resolve at time of arrival. Claims are never fun, but it is critical that as the seller, regardless of contract terms,  you must fully engage and document all the facts about the extent of the freezing, have a clear action plan, communicate your desired outcome and always, always make certain that the produce is properly disposed of in order to mitigate damages to all parties.