I recently received a question from a shipper: “What should I do when a customer rejects a shipment without the benefit of a USDA inspection?”
Here’s the deal.
The customer may be rejecting the shipment for a few reasons:
- • their own in-house inspection triggered concern
- • the pulp temperatures are higher than their specifications, or
- • the buyer just doesn’t want the product
When this happens, getting a USDA inspection on your own can protect your business from losses.
First, put the buyer or trucker on notice that the product is being moved to be sold for the account of whom it may concern in order to minimize losses.
Then, before selling the load, secure a USDA inspection as to condition. If the product meets contract specification pursuant to the USDA inspection, then you can hold your buyer responsible for any losses incurred due to the unwarranted rejection.
If you choose not to pursue a claim against your customer, and the inspection reflects high pulp temperatures or some other abnormal transportation situation and the product fails to meet good delivery standards, you now have evidence of a possible truck claim.
So, make sure you always secure your own USDA inspection when a shipment is rejected without the benefit of one. When in doubt, always get the product inspected by the USDA.
What questions keep you up at night?
Please send me your questions concerning any type of arrival issues pertaining to either the PACA or DRC or truck claims. I am happy to respond to you privately, and your question may become a feature on this blog.
I answer all questions in this blog without listing your name. I encourage you to send questions to TommyO@wga.com or call me at 949 885-2269.