Mobile Messaging Terms & Conditions
Mobile Messaging Terms & Conditions
Effective Date: November 6, 2026
These Mobile Messaging Terms & Conditions (“Mobile Terms”) govern text messages sent to or received from Western Growers (“WG,” “we,” “us,” or “our”).
These Mobile Terms apply to SMS, MMS, and similar mobile messaging communications offered by us. Your use of a particular mobile messaging program is also subject to the disclosures provided when you enroll in or initiate that program.
Our Mobile Messaging Program
We may offer mobile messaging to make it easier for you to communicate with us and obtain customer service and other information relating to your account, benefits, or services.
Depending on the program in which you participate, messages may relate to account activation, benefits, eligibility, claims, customer service inquiries, administrative matters, status updates, and other service-related assistance.
The specific enrollment or opt-in disclosure for a mobile messaging program will identify the types of messages you may receive.
Our customer service and informational mobile messaging programs do not constitute consent to receive marketing or promotional text messages. If we offer marketing or promotional text messaging, we will obtain any additional consent required by applicable law.
Consent to Receive Text Messages
Participation in our mobile messaging programs is voluntary.
You may enroll or initiate a text conversation using the method identified in the applicable enrollment instructions, such as by texting START to a designated telephone number.
By opting in to or initiating a mobile messaging program, you consent to receive text messages from us concerning the program and the categories of communications described in the applicable enrollment disclosure.
Consent to receive text messages is not a condition of purchasing products, obtaining services, enrolling in coverage, or receiving health plan benefits.
Message Frequency
Message frequency varies depending on the program and your interactions with us.
For conversational customer service messaging, the number and frequency of messages will generally depend on the nature and duration of your interaction with our Customer Service Team.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier’s standard messaging, data, and other rates may apply to messages you send or receive. You are responsible for any charges imposed by your wireless carrier or mobile service provider.
Help
For assistance with our mobile messaging program, reply HELP to a message from us.
You may also contact Customer Service at:
Telephone: 877-942-4529
Email: [email protected]
Opting Out
You may opt out of text messaging by replying STOP to a message from us.
After we receive your request, we may send you a final message confirming that you have been unsubscribed. You will not receive additional messages under the applicable mobile messaging program unless you subsequently opt in again.
You may also communicate a request to stop receiving text messages by contacting us using the customer service information provided above. We will process requests to stop text messaging, including requests communicated through other reasonable means, as required by applicable law.
Your decision to stop receiving text messages will not affect your eligibility for or access to benefits, coverage, products, or services.
Privacy and Health Information
We take the privacy of your information seriously. Information collected, used, or disclosed in connection with our mobile messaging programs is handled in accordance with our Privacy Policy, available at:
https://www.wga.com/privacy-policy/
Where applicable, our use and disclosure of protected health information is also subject to applicable federal and state privacy laws and the applicable Notice of Privacy Practices.
Standard text messaging is not intended to function as a secure member or participant portal. Text messages may not be encrypted and may be accessible to other individuals who have access to your mobile device, telephone number, wireless account, or message history.
For your protection, we may limit the information provided through text messaging, ask you to verify your identity, or direct you to a secure website, portal, telephone call, or other communication channel before discussing certain account, benefits, claims, health, or other sensitive information.
You should consider these risks when choosing to communicate with us by text message.
No Emergency or Urgent Communications
Our mobile messaging program is intended for customer service and administrative communications. It should not be used for medical emergencies or other emergencies.
If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Do not rely on text messaging for communications that require immediate attention.
Your Mobile Number
By enrolling in or using our mobile messaging program, you represent that you are the subscriber or customary user of the mobile number you provide or that you are otherwise authorized to use that number for these communications.
If your mobile number changes, is disconnected, or is transferred to another person, you should notify us or opt out of the mobile messaging program before relinquishing the number.
Message Delivery
Delivery of text messages is subject to effective transmission by your wireless carrier and other service providers and is not guaranteed.
Wireless carriers are not responsible for delayed or undelivered messages. We are not responsible for delayed, failed, or misdirected delivery caused by circumstances outside our reasonable control.
Mobile messaging services may not be available through all wireless carriers or on all devices.
Service Providers
We may use third-party service providers to facilitate, transmit, process, or support our mobile messaging services. Those service providers may process information in connection with providing services on our behalf, subject to applicable privacy and security requirements.
Health Plan and Benefit Information
Where text messages relate to a health plan or employee benefit plan, they are provided for administrative convenience and customer service purposes.
Unless we expressly state otherwise and the communication is provided in a manner permitted by applicable law, a text message does not amend, replace, or supersede any governing plan document, Summary Plan Description, Summary of Benefits and Coverage, Explanation of Benefits, Explanation of Payment, adverse benefit determination, benefit determination, or other formal plan communication or notice.
If information provided through text messaging conflicts with an applicable governing plan document or formal benefit determination, the applicable governing document or formal determination controls.
Changes to the Mobile Messaging Program or These Terms
We may modify, suspend, or discontinue all or part of a mobile messaging program at any time.
We may also update these Mobile Terms from time to time. Updated Mobile Terms will be posted on this page with a revised effective date. We will provide any additional notice or obtain any additional consent required by applicable law.
Contact Us
Questions regarding these Mobile Terms or our mobile messaging program may be directed to:
Western Growers
6501 Irvine Center Drive, Suite 100
Irvine, CA 92618
[email protected]
877-942-4529
Privacy Policy: https://www.wga.com/privacy-policy/
Notice of Privacy Practices: [NPP LINK, IF APPLICABLE]